30-DAY RETURNS: You may return your item(s) for a full refund (less shipping charges) within 30 days of the ship date. All items must be in brand new, re-sellable condition (i.e. no stickers), and returned in the original packaging to receive a full refund.
60-DAY EXCHANGES: You may exchange your item(s) within 60 days of the ship date. All items must be in brand new, re-sellable condition (i.e. no stickers), and returned in the original packaging to qualify for an exchange. Host items and items purchased with free product credit are eligible for exchange for an item of equal or lesser value. Exchanges for product will only be replaced with the same collection. If exchanging for an item of greater value, the difference in price will be due at the time of exchange.
TO REQUEST A REFUND OR EXCHANGE: Complete the return form on the back of the packing slip that came with your item(s). Fill in all information, including the reason for your return, proof of purchase, and request for an exchange or refund. Contact your Stylist if you need advice on the selection of a new item. We do not accept returns of any Color Street items purchased from third party shopping sites.
If you don't have a form, you can download a return and exchange form by clicking here.
You should expect your return or exchange to take 7-10 business days to be processed upon receipt of your returned items in our warehouse.
If you have a damaged item, contact us on our Customer Support page.